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Frequently Asked Questions

Welcome to our Frequently Asked Questions page. This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.

Billing Issues

» How will I be billed for this service?
» ERROR MSG: You can buy more credits when you are in the show.
» I am not getting my receipt emails ...
» What is +VAT?
» How do I add a new credit card?
» How do I update or retrieve my account info?
» How can I get a purchase refunded?
» Why am I blocked when I try to make a purchase?


» When is Cam2Cam Available?
» What kind of camera do I need?
» What is Cam2Cam?


» Why does the page layout look weird?
» Whisper Messages

Flirt Rewards

» Can a Guest earn points?
» Can I purchase Rewards points with credits?
» What can I get with my Flirt Rewards points?
» How do Virtual Gifts work with Flirt Rewards Points?
» How do I redeem my points?
» I think my points are wrong, who should I contact?
» How do I earn points?
» How far back in my site history are points accrued?
» Are there limits on what status or level I can reach?
» What are Flirt Rewards?
» What are Flirt Rewards Lifetime Status & Current Level?
» Are there limits on how many Flirt Rewards points I can earn?
» What does the crest next to my username mean?
» What are my Status and Level Limits?


» What are the different customer types?
» Does Flash work with my MAC?
» Why does my chat text appear in dark grey?
» How do Lists Work?
» How does live chat work?
» What parts of the site are Free?
» What should I do if I get a strange email request?

Group Chats

» What happens if the goal is not reached?
» How do group chats appear in my show history?
» What is Group Chat?
» What if I want to have a private show?
» What happens if I leave the show?
» When does the show end?
» What if the goal is reached before I pledge?
» How is this different from the old Group Chat?
» How are my pledges displayed in the chat?
» When will the Group Chat start?
» Is tipping allowed during a Group Chat?
» How many times can I pledge?
» Is Cam2Cam Available in Group Chat?

Interactive Devices

» What is a Flixband?
» Can I get the movements of my device to be in sync with the live video?
» Which devices can control other interactive devices (other than Flixband)?
» Does interactivity work in open chat?
» Can one performer control more than one customer at a time?
» Which devices have the ability to be controlled (but don’t have the ability to control others)?
» Do I need to generate and scan a new QR code if I switch model rooms?
» What is the difference between the Onyx and Pearl devices?
» Why can’t my device control the model’s or vice versa?
» What should I do after I scan the QR code with my mobile device?
» When Can I Control a Model's Device
» When Can a Model Control My Device?
» How do I know if my device is in Bluetooth mode?
» What do you mean by a device being able to control another device?
» What software do I need to use an interactive device?
» How can I control a model’s device if I don’t have a compatible device?
» Which Devices Have the Ability to Control Other Devices?
» What can I do if my device is not responding or is jerky?
» Which devices have the ability to control and be controlled at the same time?

Live Shows

» My Browsers Crashes / Java Errors
» What is Party Chat?
» It says I'm already logged in to a live show! Help!
» How do I know if a performer is engaged in a Private Show?
» Will the performers use toys?

Login Issues

» Page Cannot be Displayed / McAfee Error
» If I use a screen name, will the model know it's me?
» I can't login, but no error is displayed


» Why don't the pictures load for me?

Play & Pay

» Can I still use credits if I’m using Play & Pay?
» How quickly will you charge my card when I use Play & Pay?
» How do I turn Play & Pay on?
» How do I request a higher Play & Pay daily limit?
» Can I use Play & Pay for Tips?
» Which card is used for Play & Pay billing?
» Can I use Play & Pay for Group Chat?
» How do I set my own Play & Pay daily spending limit?
» Can I use Play & Pay for Show Offers?
» What is the Access Charge?
» Why can I not use Play & Pay for voyeur shows?
» What is my daily limit for the Play & Pay?
» Why do I see two shows listed on the same receipt?

Show Offers

» How do I make an offer?
» What is an Offer?
» What are Show Offers?
» How do I know if the performer is allowing me to offer a show?
» What happens if the performer ends the show early?
» What happens if I leave the offered show early?
» What is a Counter Offer?


» How do I send a tip?
» What is a Tip Flood?
» Some users try to send fake tips. What gives?
» How much can I tip?

VIP Benefits

» Payment method for recurring billing
» How do I manage my screen names?
» How do I cancel my VIP membership?
» How does my membership work?
» Do VIPs get any free videos?
» Do I get a discount when purchasinng videos?
» Are Feature Shows really free?

VIP Live Chat

» Does everyone see my text in gold?
» Do the models know I am a VIP?

Welcome Day

» How will I know if a new model has a show?
» How many Welcome Day shows can I get?
» What does it cost?
» How does it work?
» What is a Welcome Day?

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